Dear Customer, Sorry, our live help staff have currently left for ski to celebration New Year 2015. It will take about 12 hours from GMT 01:00 a.m.-12:00a.m. If you have placed orders on our site during this period, please contact us later.
Thanks for your patience,understanding and supports!
Awfully Sorry for the Delay!
The safewow Team
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I paid for an hour, and got nothing. So I contacted live chat, and they said i gave a wrong player, and i had to spend another half an hour to place again. Finnaly I got my coins after 30 mins. Finally. 
